Legal Document

nb999 Privacy Policy

Your personal information is completely safe with us — this policy explains in detail how nb999 collects, uses, and stores your information.

1. Introduction & Scope

nb999 ("we", "us", or "the platform") operates an online casino and sports betting service for users in Bangladesh. This privacy policy describes what information we collect about you, why we collect it, and how it is used when you visit nb999.bar or use our services.

This policy applies to all services, products, and digital channels of nb999. By accessing our website or registering an account, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

We respect your privacy at all times in accordance with applicable laws and regulations. This policy may be updated from time to time; in the event of changes, we will note the latest date on this page.

2. Information We Collect

nb999 collects the following types of information to keep the service secure, fair, and personalised.

2.1 Information You Provide Directly

Information you voluntarily provide during account registration or when contacting us includes:

Full name and date of birth
Email address and contact details
Bangladeshi National ID (NID) or passport details (for identity verification)
Payment information for deposits and withdrawals (bKash, Nagad, Rocket, bank account details)
What you share in support tickets or live chat

2.2 Automatically Collected Information

When you use the nb999 website, the following information may be collected automatically:

IP address and device information (device type, operating system, browser)
Page visit logs, click events, and session duration
Information obtained from cookies and similar tracking technologies
Transaction history and gaming activity logs
Referral source (which link you came from)

2.3 Information Received from Third Parties

As part of the identity verification process or during payment processing, we may receive relevant information from payment service providers (such as bKash, Nagad, Rocket) or banks. This information is used only for the necessary purposes.

3. Purpose of Using Your Information

nb999 uses your information only for the following legitimate purposes.

Account Management & Security

To create, verify, and secure your account and to prevent unauthorised access.

Payment Processing

To safely complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or bank transfer.

Legal Compliance

To comply with responsible gaming policies, age verification (21+), and applicable regulations.

Customer Service Improvement

To provide you with fast and effective assistance through 24/7 live chat and email support.

Service Improvement

To continuously improve the website's functionality, user experience, and security measures.

Communication & Notifications

To send important account notifications, security alerts, and relevant updates.

4. Cookies & Tracking Technologies

The nb999 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies We Use

Essential cookies: To maintain login sessions and ensure the core functionality of the website — these cannot be disabled.
Functional cookies: To remember your language preferences and other settings.
Analytics cookies: To collect website usage statistics, which help improve the service.

4.2 Managing Cookies

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some core features of the website to stop working and you may have difficulty accessing your account.

5. Information Sharing & Disclosure

nb999 does not sell or lease your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, banks), identity verification, and technical infrastructure management. These providers are contractually obligated to meet our privacy standards.

5.2 Legal Obligations

If required by a court order, direction from a government authority, or applicable law, we may be obligated to disclose relevant information.

5.3 Fraud Prevention

Information may be shared with relevant authorities during security reviews to prevent fraud, money laundering, or other unlawful activities.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new owner. We will provide you with advance notice in such cases.

6. Data Security Measures

nb999 adopts industry-standard technical and organisational measures to protect your personal information.

SSL Encryption: All data transmissions on the website are encrypted using TLS/SSL protocols.
Access Controls: Only authorised personnel can access the necessary information.
Regular Security Audits: Periodic security reviews to identify and address potential vulnerabilities.
Firewall & Intrusion Detection: Active monitoring to prevent unauthorised access attempts.
Password Hashing: Passwords are never stored in plain text; strong hashing algorithms are used.

However, transmitting information over the internet is not 100% secure. We strive for the highest level of protection, but complete security cannot be guaranteed. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

7. Data Retention Period

nb999 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

Account information: For as long as the account is active and for a defined period after closure to meet applicable legal requirements.
Transaction information: Retained for an extended period in accordance with financial regulations.
Gaming logs: For the period necessary for responsible gaming monitoring and dispute resolution.
Support communications: For the applicable period for case resolution and quality control.
Cookie data: Automatically deleted at the end of a session or after a set period, depending on the type of cookie.

Once the necessary retention period has ended, your information will be securely deleted or anonymised.

8. Your Rights

As a user of nb999, you have the following rights over your personal information.

Right of Access

The right to receive a copy of the information we hold about you.

Right to Rectification

The right to correct any inaccuracies or incomplete details in your information.

Right to Erasure

The right to request deletion of your personal information in certain circumstances.

Right to Object to Processing

The right to object to the processing of your information for specific purposes.

Data Portability

The right to receive your information in a structured, machine-readable format.

Right to Restrict Processing

The right to temporarily restrict the processing of your information in certain cases.

To exercise any of your rights, please contact our support team. We will endeavour to respond to your request as quickly as possible in accordance with applicable regulations. Please note that in some cases it may not be possible to fully delete information due to legal obligations or legitimate interests.

9. Protection of Minors

nb999 strictly does not provide services to anyone under the age of 21. We actively verify age and are committed to preventing minors from participating in gambling.

If information about a person under the age of 21 is collected without our knowledge, we will delete it immediately and close the associated account. If you believe a minor is using our services, please notify us right away.

10. Changes to This Policy

nb999 may update this privacy policy from time to time. Policy revisions may be necessary due to legal changes, new services, or changes in business practices.

For significant changes, we will post a notice on the website and may inform you via your registered email. Continued use of the service after changes have been made will be considered acceptance of the revised policy.

We recommend that you review this page at regular intervals to stay informed about our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, our support team is always ready to help.

Support Team — nb999

[email protected]

24/7 Live Chat — contact us directly from any page on the website

Support is available in both Bengali and English

We will process your privacy-related requests in accordance with applicable regulations.

Also read our other legal documents: Terms & Conditions · Responsible Gaming · FAQ